Frequently asked questions
Ordering, delivery, installation, invoices and warranty - in one place.
No. You can browse products and add them to your cart without signing in. You will be asked to sign in only when you proceed to checkout - your cart is saved and nothing is lost. Signing in needs no password: use a one-time code sent to your email, or continue with Google.
Payments are processed securely by Razorpay. You can pay using UPI, debit or credit cards, net banking and popular wallets. All orders are prepaid.
Yes, we deliver to all serviceable pincodes in India using India Post and trusted private courier partners. Any delivery charge for your pincode is shown in your cart and at checkout before you pay.
Professional installation is available for selected products. Where offered, you can tick "Add installation" against the product; the charge is per unit and includes 18% GST. Installation is currently not available in Jammu & Kashmir, Ladakh, Himachal Pradesh and the North-Eastern states - the website tells you automatically when your address is outside our installation area.
Yes. Every order comes with a tax invoice that you can download from My Account. For business purchases, tick "I want a GST invoice" at checkout and enter your company name and GSTIN so that you can claim input tax credit.
Orders cannot be cancelled from the website once payment is complete. If you need help with an order, please contact us. If we are unable to fulfil an order, we cancel it and refund the full amount to you.
Open My Account and select Orders. Once your order is dispatched you will see the courier name and the India Post article number or courier tracking number, along with a tracking link. We also email you at every step.
Yes. Grant Controls designs and installs biometric attendance, access control, CCTV, gate automation, stair-lifts and public address systems for businesses, housing societies, schools, hospitals and government units. Request a quote or call us to discuss your requirement.
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