Shipping & Delivery Policy
Effective from 12 Oct 2026
1. Where we deliver
We ship from our office in Nagpur, Maharashtra to addresses across India. Your pincode is checked when you add an address; if we cannot serve it, you will be told before you pay.
2. Delivery charges
The delivery charge depends on the road distance between Nagpur and your delivery pincode, and is shown in your cart and at checkout before you pay. Delivery is free within 25 km of our office.
| Distance from Nagpur | Delivery charge | Estimated transit |
|---|---|---|
| 0 - 25 km | Free | 1-2 days |
| 25 - 100 km | ₹60 | 2-3 days |
| 100 - 400 km | ₹100 | 3-5 days |
| 400 - 900 km | ₹150 | 4-6 days |
| 900 - 1,500 km | ₹200 | 5-7 days |
| 1,500 km and above | ₹250 | 6-9 days |
Some large or heavy products carry an additional handling charge, which is shown on the product page and in your cart. Delivery charges include 18% GST and appear as a separate line on your invoice.
3. Dispatch and delivery time
Enter your pincode on any product page to see the expected delivery dates and the exact delivery charge for your address.
- In-stock orders are packed and dispatched within one working day of payment confirmation (Monday to Saturday, excluding public holidays).
- Orders placed after 5 PM, or on a Sunday, are counted from the next working day.
- Most orders reach you 2-7 days after dispatch, depending on distance. Remote areas, islands and hilly regions can take longer.
- Large items such as gate motors, boom barriers and stair-lifts may be delivered by our own vehicle or a freight partner; we will call you to agree a delivery date.
4. Carriers and tracking
We ship through India Post (Speed Post / Registered Parcel) and trusted private courier partners, chosen for your pincode and parcel size. When your order is dispatched we update it in My Account with the carrier name, tracking (AWB / article) number and a tracking link, and e-mail you the details.
5. Receiving your order
- Please check the outer package before accepting it. If it is visibly damaged, opened or tampered with, write a remark on the carrier's delivery record, take photos before opening it, and tell us the same day - this record is needed for any claim with the carrier.
- We do not accept returns or replace products, including damaged or defective items; faults are handled under the manufacturer's warranty, and we help with the claim. Paid orders cannot be cancelled. See our Refund & Cancellation Policy.
- If a delivery fails because the address was incomplete or nobody was available after repeated attempts, the parcel may be returned to us. We will contact you to arrange re-delivery; a fresh delivery charge may apply.
6. Installation
If you chose installation, our team contacts you after delivery to schedule a visit. See the Installation Policy.
7. Questions
E-mail sales@grantcontrols.com or call +91 94235 52965 with your order number.