Installation Policy
Effective from 12 Oct 2026
1. What installation includes
Installation is an optional service carried out by Grant Controls technicians. It covers mounting the product, connecting it to the power and network points you provide, basic configuration (users, date/time, network settings), a working demonstration and handover.
It does not include civil work, carpentry, new electrical points, long cable runs, conduits, poles or structural changes. Where these are needed we quote them separately before starting.
2. Price
- Installation is priced per unit and set separately for each product. The price is shown on the product page and in your cart; products without an installation price can be installed on request through a quote.
- GST at 18% is added to the installation charge and shown as a separate service line on your invoice.
- The charge is for one visit per order at the delivery address. Travel beyond our usual service area may be quoted separately before booking.
3. Where we install
Installation is available at delivery addresses across India, except in the following states and union territories.
- Arunachal Pradesh
- Assam
- Himachal Pradesh
- Jammu and Kashmir
- Ladakh
- Manipur
- Meghalaya
- Mizoram
- Nagaland
- Sikkim
- Tripura
If your delivery address is in one of these regions, the installation option is switched off automatically at checkout with the message "Installation not available at selected address", and you are not charged for it.
4. Scheduling
- After your order is delivered, our team calls you to agree a date and time - usually within 2-5 working days, depending on your location.
- Please have the products, packaging and invoice available at the site on the agreed date.
- If you need to reschedule, tell us at least 24 hours before the visit.
5. Please prepare your site
- Safe access to the installation location, including permission from your building or society where needed.
- A working power point near the device, and a network (LAN/Wi-Fi) point for networked devices.
- For gates, shutters and barriers: a finished, stable structure and the required electrical supply.
6. If installation cannot go ahead
- If we cannot install for reasons on our side, the installation charge is refunded in full.
- If the site is not ready on the agreed date, we will reschedule. A repeated visit may be chargeable.
7. Warranty on workmanship
We correct any fault caused by our installation work free of charge if reported within 30 days of installation. Product faults are covered by the manufacturer's warranty.
8. Contact
E-mail sales@grantcontrols.com or call +91 94235 52965.