Refund & Cancellation Policy

Effective from 12 Oct 2026

No cancellation once paidOnly we can cancel, if we cannot deliver

No returns or replacementsDefects are covered by the manufacturer's warranty

Full refund if we cancelTo your original payment method

Please read this policy before you pay. By placing an order you accept these terms. If you are unsure which model suits your site, ask us before ordering - we are happy to help you choose.

1. Cancellation

Once payment is complete, an order cannot be cancelled - not from the website and not on request.
Grant Controls may cancel an order only when we find it impossible to deliver, process or fulfil it - for example, the product is unavailable, the delivery or installation address cannot be served, a price was shown in error, or the order appears fraudulent.
When we cancel an order, you receive a full refund of everything you paid, including delivery and installation charges.
Checkouts that are not paid are released automatically; nothing is charged.

2. No returns or replacements

We do not accept returns and do not replace products, including products that are damaged or defective, and products ordered by mistake or no longer wanted.
No refund is given for a delivered product, except where required by law.

3. Defects and warranty

Products carry the manufacturer's warranty on the manufacturer's terms. Faults, including faults noticed when the product arrives, are repaired or replaced by the manufacturer or its authorised service centre under that warranty.
We help you raise the warranty claim: send your order number, photos or a short video and a description of the problem to sales@grantcontrols.com or WhatsApp. Keep the original box, accessories and your tax invoice - the manufacturer needs them.
Warranty does not cover physical damage, power surges, water, misuse, improper installation by others or unauthorised repair.

4. Receiving your order

Please check the outer package when it is delivered. If it is visibly damaged, opened or tampered with, write a remark on the carrier's delivery record and take photos before opening it, and tell us the same day. This record is needed for any claim with the carrier.

5. Installation charges

If installation cannot be carried out for reasons on our side - for example, your area is outside our service region - the installation charge is refunded in full. If a visit cannot go ahead because the site was not ready (no power, access or cabling route), we will reschedule; repeated visits may be chargeable.

6. How refunds are paid (orders we cancel)

Refunds are made to the original payment method through Razorpay. We initiate them within 2 working days of cancelling the order.
Banks and card issuers usually credit the amount within 5-7 working days after that. You can see the refund status and reference in My Account.
If a GST invoice was issued, a credit note is issued against it.

7. Quote-based purchases

Products and projects bought on a separate quotation follow the payment, cancellation and warranty terms written in that quotation.

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019.

8. Contact

Grant Controls, 110 Imperial Plaza, Opp. Anand Talkies, Somwar Bazar Road, Sitabuldi, Nagpur 440012, Maharashtra.
E-mail: sales@grantcontrols.com · Phone: +91 94235 52965